Shipping Info

Due to COVID-19, shipments may be delayed, we hope you understand this global situation which is out of our hands, however, we try our best to offer you the best service. Thanks for understanding.
How long does it take for an order to arrive? 
Delivery time estimated is 12-15 business days Secured Shipping With Tracking and Free Shipping, it is important to emphasize that the time is an estimate, since we do not have control of the delivery times of the shipping companies, it can arrive days before the indicated time or days later. We ship all packages on time after processing.
In high seasons, especially in the holiday season, the products could be delayed because shipping companies have excessive work on deliveries.
You should not worry because your product will be in transit and you will have it at the door of your home or office.
After your order is confirmed, we will process your order within 2-4 business days. Once your order is processed, our team will prepare to send your order and starts running the business days of delivery. You will receive an email notification that will include a tracking number.
On some occasions you should wait up to 5 business days for the tracker to reflect the updates. 
Please note that during peak periods, such as Black Friday / Christmas, etc., your order may take up to a week to ship.
It leaves our hands if there is delay in shipments with customs clearance or a delay with shipping companies, you must also ensure that there are no problems, such as an incorrect address or that the package is returned to the deposit due to failed delivery attempts , etc. To avoid unnecessary delays and shipping rates, make sure your shipping address is 100% accurate.
We supply products from all over the world to offer you epic offers and the lowest prices.
Feel free to send us an email to verify the status of your order. We are happy to help you.
Note: Tepuy Store will not be held liable misroute parcels, please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Do you ship internationally?
We ship worldwide as long as we specify in the website.
What should I do if I receive a damaged or defective item?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.
When making a purchase, you would be accepting our terms, conditions and shipments highlighted above, therefore, ask all the questions you want before your purchase.
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status . You can also reach out to our customer support desk at 
info@tepuystore.com  to ask questions anytime.